Frequently Asked Questions
Assistance with your luxury shopping experience.
What is your return policy for evening wear?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 14 days of delivery. Please note that evening gowns must be returned with the original security tag intact.
Do you offer international shipping?
Yes, Oscar de la Renta ships to over 100 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's website.
Can I request a custom fitting or alteration?
While we do not offer in-house alterations for online orders, our flagship boutiques provide expert tailoring services for purchases made in-store. Please contact your nearest boutique for an appointment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Affirm for flexible financing.
Are your products authentic?
All items sold on our official website and in our boutiques are guaranteed to be 100% authentic Oscar de la Renta products, crafted with the highest standards of luxury and craftsmanship.